Case Study: Hague Envoy streamlines Hague Service Requests with Gavel

The App for Service of Process Abroad - the Most Critical Part of a Legal Case

Hague Envoy, a legal tech company founded by Peggy and Aaron Lukken, faced the challenge of simplifying the complex, error-prone process of serving legal documents internationally under the Hague Service Convention. Legal professionals struggled with multiple form versions and varying country-specific requirements, and the high cost of one-on-one expert guidance was often prohibitive. The company turned to Gavel (formerly Documate) for a solution.

Using Gavel's no-code automation software, Hague Envoy built an app that expertly guides users through generating accurate Hague Service Request forms. The Gavel-powered solution automates the entire workflow, providing jurisdiction-specific instructions and generating the necessary documents. This resulted in users being able to complete requests for up to ten defendants in under 20 minutes, a 90% reduction in drafting time. After refining their pricing strategy to build trust, Hague Envoy successfully established itself as the leading online platform for this critical legal function.

Hague Envoy

Peggy Lukken

Founder