Gavel
52 Case Studies
A Gavel Case Study
Gavel, a legal technology vendor, was acquired by Relativity, a leading legal data intelligence company. The case study, presented in a guest post by Smith.ai, does not focus on a specific customer's challenge but rather addresses the universal challenge faced by solo and small-firm lawyers. These legal professionals spend a majority of their time on non-billable administrative, marketing, and bookkeeping tasks, creating a need to increase efficiency without incurring the high cost of hiring new staff.
The solution presented by Gavel and Smith.ai involves a strategic combination of outsourcing and automation. Lawyers are advised to use Gavel for document automation to cut drafting time and Smith.ai for outsourced services like live web chat and virtual receptionists to handle lead screening and intake. By implementing these solutions, lawyers can significantly reduce time spent on routine tasks, leading to an increase in billable hours, reduced stress, faster client turnaround times, and ultimately, enhanced profitability and client satisfaction.