Case Study: Arco improves customer service and SLA compliance with Gauri’s SAP CRM solution

ARCO improves SLA compliance and cuts service costs with Gauri

ARCO, the UK's leading supplier of safety equipment and workplace safety services, faced challenges with fragmented systems that caused delays in handling customer queries and limited visibility into historical interactions. This made it difficult to meet service level agreements and led to high costs. ARCO partnered with Gauri to transition from its on-premise CRM to a unified cloud platform, SAP C/4HANA Service Cloud.

Gauri implemented SAP C/4HANA Service Cloud to provide ARCO with an integrated platform for omnichannel ticket management and full customer history visibility. This solution improved SLA compliance through automation, enhanced collaboration between sales and service teams, and reduced service costs. As a result, ARCO now operates with a modern CRM that improves customer response times and provides real-time insights for better decision-making.

ARCO