Case Study: Leading Media and Entertainment Company achieves faster, more reliable DevOps (2x deployments, 3x faster restores) with Gathr

Leading Media and Entertainment Company - Customer Case Study

Leading Media and Entertainment Company, a 3,000+ headcount organization across 150 countries, faced no standard framework to measure DevOps success, relied on monthly manual reports, and struggled with limited DevOps analytics and slow bug resolution that harmed customer experience across its streaming and other apps. To address this, the company engaged Gathr to implement DORA metrics and provide unified, near‑real‑time visibility into development, deployment, and operations.

Gathr delivered a unified dashboard with out‑of‑the‑box connectors (e.g., Jira, Jenkins), visual tracking of the four DORA metrics, custom metrics and trend analysis to drill into root causes. Over three months the Leading Media and Entertainment Company doubled deployment frequency (1 → 2 per week), cut Time to Restore Services from 18 to 6 hours, reduced Change Failure Rate from 26% to 11%, and shortened Lead Time for Changes from 6 days to 2.5 days, giving delivery leaders the visibility needed to close performance gaps.