Case Study: Zoës Kitchen increases Google reviews by 278% with GatherUp

How Zoës Kitchen Increased Google Reviews by 278% and Earn Over 30K Monthly Reviews With GatherUp

Zoes Kitchen, a Mediterranean-inspired restaurant chain with over 250 locations, faced challenges in collecting and responding to vast amounts of customer feedback in a timely manner. Their previous methods were inefficient, leading to delayed responses that hindered their ability to improve the guest experience. To address this, they sought a new solution and partnered with the vendor GatherUp.

GatherUp implemented a comprehensive feedback system, integrating a tool into Zoes Kitchen's website and digital ordering to automatically request reviews. This solution provided detailed reporting and auto-tagging features, enabling local and organizational analysis. The results were substantial: monthly feedback instances skyrocketed from 1,000 to over 30,000, and Google reviews increased by 278%. Their overall rating across sites also improved from 4.1 to 4.2, allowing Zoes Kitchen to make data-driven decisions that enhanced operations.

Zoes Kitchen

George Donahue

Training & Development