Case Study: Leicester City Council achieves centralised publishing and a 90% content reduction with GatherContent

Leicester City Council use GatherContent for Cross Organisation Content Collaboration

Leicester City Council, the unitary authority for the largest city in the East Midlands with over 15,000 staff, faced a sprawling, devolved web publishing model: roughly 10,000 pages maintained by about 600 editors, inconsistent information architecture and content submitted in large, unwieldy Word documents. When they planned a site redesign and migration, the council needed to rationalise legacy content, tighten governance and create a consistent structure across many departments.

Content Manager Matt Alexander introduced GatherContent to centralise workflows, group editors, define templates and collaboratively rebuild the site hierarchy. The tool replaced email and tracked Word documents, supported permissions and metadata for designers/developers, and helped prioritise and remove legacy material—reducing the site to about 1,000–1,400 pages and shrinking the editing community from ~600 to 2. The new site launched in 2015 and the council continues to use GatherContent for consistent, governed content production.

Leicester City Council

Matt Alexander

Content Manager