Case Study: The Chicago Cook Workforce Partnership automates insurance certificate reviews with Gatekeeper

The Chicago Cook Workforce Partnership automates insurance certificate reviews in 20 seconds with Gatekeeper

The Chicago Cook Workforce Partnership, a non-profit managing one of the largest public workforce systems in the U.S., faced a significant challenge in ensuring insurance compliance from its network of partner organizations. Manually reviewing certificates was time-consuming and error-prone, with an estimated 95% of submissions being non-compliant on the first attempt, creating a high risk of missing critical federal funding requirements.

Gatekeeper implemented its Insurance Certificate Review Agent, which was configured to automatically validate certificates against The Partnership's specific coverage rules. The solution reduced manual reviews by 95%, processing each submission in approximately 20 seconds and providing partners with immediate, detailed feedback. This ensured consistent compliance, eliminated backlogs, and provided a full audit trail for reporting, allowing the team to focus on higher-value work.

The Chicago Cook Workforce Partnership