Case Study: Mailchimp achieves improved vendor visibility, consistency and productivity with Gatekeeper

How our customer Mailchimp deployed Gatekeeper to improve visibility and consistency in their vendor management process, while making the most of the NetSuite integration

Mailchimp, the Atlanta-based marketing platform for small businesses, faced a fragmented and inconsistent vendor management process that left stakeholders without clear visibility into vendor contracts, renewals, and risks. To digitize and standardize this function, Mailchimp selected Gatekeeper and its vendor management platform to address onboarding, contract storage, and process automation.

Gatekeeper implemented automated workflows, an unlimited-user licensing model, a NetSuite SuiteApp integration, and an AI Extract Managed Service to import legacy contracts into a single, OCR-searchable master system of record. As a result, Mailchimp now enforces mandated onboarding for all new vendors, has greater visibility and consistency across its vendor portfolio, and reports significantly increased productivity and clearer oversight thanks to Gatekeeper.

Mailchimp

Michael Packard

Senior Program Manager of Vendor Risk Management