Case Study: NYCM Insurance saves half an FTE with Gatekeeper

How NYCM Insurance Saved Half a FTE with Automated Reminders

NYCM Insurance, a New York property and casualty insurer, was managing vendor and contract lifecycles with an internally built contract management database. While functional, the system lacked usability, visibility, audit trails, and automation, creating manual work for vendor onboarding, approvals, renewals, and reminders. NYCM also needed to rely on developers for changes and struggled with slow time-to-signature.

Gatekeeper provided NYCM Insurance with automated workflows, e-signature, custom fields, a vendor portal, and risk management in a single platform. With Gatekeeper, NYCM gained better visibility, easier reporting, faster approvals, and more consistent onboarding, while saving half an FTE through automated reminders and freeing up developer resources. Gatekeeper also helped NYCM build and test workflows quickly, improving efficiency across its vendor and contract management processes.

NYCM Insurance

Darin Van Duser

Vendor Management Supervisor