Case Study: Hakkasan Group achieves streamlined contract visibility and zero missed renewals with Gatekeeper

Hakkasan Group - Customer Case Study

Hakkasan Group, a global luxury hospitality company operating 37 venues across 21 cities, was struggling with an overwhelming volume of contracts and vendors that forced manual processes, caused missed renewals and left teams unaware of contract responsibilities. After finding their initial tool (Concord) unfit for purpose, they selected Gatekeeper’s contract management solution to deliver automation, granular permissions and a central repository.

Gatekeeper rapidly implemented a cloud-based platform—importing all records within the first month, building role-based access controls, automated approval workflows and training admins—so Hakkasan Group could centrally manage 1,300+ vendors and 500+ live contracts. The deployment delivered immediate results: better visibility, no missed renewals, searchable OCR for key clauses, auditable activity trails, department-level dashboards with RAG status and more resilient, remote-ready contract processes thanks to Gatekeeper.

Hakkasan Group

Donna Roccoforte

Corporate Paralegal