Case Study: Two Major UK Grocers reduce trolley push-out theft with Gatekeeper Systems

Two Major UK Grocers cut trolley push-out losses 49% with Gatekeeper Systems

The customer, two major UK grocers, faced a significant challenge with trolley push-out thefts, a type of crime where stolen goods are simply wheeled out of stores using shopping carts. This was a perennial concern, costing an estimated £31,500 per year for a typical at-risk store and accounting for approximately 4% of all unknown stock loss. To address this, they worked with vendor Gatekeeper Systems to implement its Purchek trolley wheel-locking technology.

Gatekeeper Systems' solution led to a marked decline in trolley push-out incidents. After the initial installation period, the number of incidents and the weekly value of losses declined by an average of 49% and 47% respectively. The intervention provided a strong return on investment, with a discounted payback period of just over one year for a typical store, generating a net present value of £46,614 and an internal rate of return of 70%. The research confirmed that Gatekeeper Systems' technology offered an effective and attractive ROI proposition for combating this type of retail crime.

Two Major UK Grocers