Case Study: Southwest Medical Imaging (SMIL) improves patient self-scheduling with Gate6

Southwest Medical Imaging boosts appointments during peak call times with Gate6

Southwest Medical Imaging (SMIL), an Arizona-based provider of diagnostic and interventional radiology, faced the challenge of creating an innovative and robust self-scheduling application for its patients and referring providers. The complex nature of radiology scheduling required a solution that was intuitive, HIPAA compliant, and could handle detailed appointments. To address this, they partnered with vendor Gate6.

Gate6 developed a first-of-its-kind scheduling application that was integrated with the Radiology Information System (RIS) and accessible from any device. The solution vastly increased appointments during peak call times and delighted both patients and providers. This led to an increased volume of new patients for SMIL. The CIO noted that Gate6 was an excellent partner committed to realizing their vision.

Southwest Medical Imaging (SMIL)