Case Study: Global Water Resources improves customer access and bill payments with Gate6

Global Water Resources improves customer satisfaction with Gate6

Global Water Resources, a leading innovator in total water management, faced the challenge of providing its customers with easy access to their account information and a simple way to make payments. They engaged vendor Gate6 to develop a solution that would allow their busy customers to look up water usage and pay bills. Gate6 created a web service to facilitate this.

Gate6 implemented a solution by seamlessly tying Global Water's existing account and usage information systems to new, customer-friendly Android and iPhone apps. This allowed customers to access information and make payments anywhere, at any time, with updates appearing nearly instantaneously across all platforms. As a result, Gate6 helped Global Water Resources achieve higher customer satisfaction through improved accessibility to information and bill payment services.

Global Water Resources