Case Study: Walnuts improves cafe service and order management with Gardiff EPOS

Walnuts - Customer Case Study

Walnuts, a family-run cafe with three locations in South East London, faced challenges in efficiently managing customer service, staff, and stock across its sites. They needed a unified EPOS system to handle both in-person and new online ordering while maintaining central control. They selected the cafe till system and EPOS solutions from vendor Gardiff EPOS to address these needs.

Gardiff EPOS implemented a comprehensive solution featuring integrated tablet ordering, kitchen printers, and RFID cards for staff management. This allowed orders to be sent directly to the kitchen, speeding up service and reducing errors. The cloud-based back office enabled centralized menu and management control. As a result, Walnuts optimized customer service, increased average guest spend, and gained valuable sales insights across all locations, leading to maximized revenue and positive customer feedback.

Walnuts