Case Study: The Francis Crick Institute speeds up catering service with Gardiff EPOS digital signage and payments

The Francis Crick Institute - Customer Case Study

The Francis Crick Institute, a major UK biomedical research facility, was experiencing significant operational challenges with its outdated EPOS system, which was causing long queues and slowing down service for 1500 daily users. The catering provider, Graysons, needed a more efficient way to manage daily menu updates and a solution to go issues.

Gardiff EPOS implemented a new system with seven terminals, removing paper. As a result, order and payment processing became five times faster, drastically reducing wait times. The Gardiff EPOS solution provided instant sales reconciliation, advanced analytics, and allowed for the easy scheduling of daily menu changes, significantly improving efficiency and customer service.

The Francis Crick Institute