Case Study: Graysons improves guest service and cuts queues with Gardiff EPOS

Graysons cuts queue times and speeds scanning 3x with Gardiff EPOS

Gardiff EPOS provided an EPOS solution for Graysons, the restaurant operator within the Bristol Beacon concert hall. The customer faced the challenge of needing to enhance operational efficiency and guest satisfaction at the high-footfall venue by streamlining order processing, reducing queue times, and facilitating integrated pre-show drinks ordering.

The solution implemented by Gardiff EPOS included mobile order and pay devices, a customizable EPOS interface, real-time analytics, and a key integration with CrowdEngage for ticketing and pre-ordering. This led to significantly improved transaction times, reduced queue lengths, and higher customer satisfaction. The integration also provided enhanced CRM and loyalty benefits, helping to retain and engage patrons.

Graysons