Case Study: Derby Manor achieves faster service and higher guest satisfaction with Gardiff EPOS

Derby Manor cuts service times by 40% with Gardiff EPOS

Derby Manor, a boutique hotel in Bournemouth, faced operational inefficiencies due to its outdated and fragmented EPOS system. The disconnected systems between its front desk, restaurant, and bar led to communication delays, manual processes, and a hampered guest experience. To address these challenges, they partnered with Gardiff EPOS for a tailored hotel EPOS system upgrade.

Gardiff EPOS implemented a unified system featuring tablet-based ordering in the dining room, which sent orders directly to the kitchen. This solution integrated all hotel departments, streamlined billing, and provided advanced reporting. The results were significant, including a 40% reduction in service times, a 25% increase in positive guest reviews, and a 15% rise in revenue for Derby Manor.

Derby Manor