Case Study: Churchill’s Fish and Chips boosts kiosk sales with Gardiff EPOS

Churchill’s Fish and Chips - Customer Case Study

Churchill’s Fish and Chips, a winner of the UK's Best Chain of Fish and Chip Shops, faced the challenge of simplifying order management across multiple channels for a new store. They needed a modern self-service kiosk that could integrate seamlessly with their existing EPOS, kitchen, and collection systems while increasing customer convenience and average spend. They turned to their long-standing EPOS supplier, Gardiff EPOS, for a solution.

Gardiff EPOS implemented its integrated self-service kiosk solution, which streamlined the entire ordering and payment process. The kiosk sent orders directly to the kitchen and integrated with customer collection screens. The results were highly successful, with kiosk transactions making up 15% of weekly sales and boasting a 29% higher average spend than counter orders. This performance led to an expected 100% return on investment in under a year and prompted Churchill’s to install ten more kiosks across its other stores.

Churchill’s Fish and Chips