Case Study: U.S. Internal Revenue Service modernizes IT estimating and improves portfolio visibility with Galorath SEER-IT

U.S. Internal Revenue Service - Customer Case Study

The U.S. Internal Revenue Service (IRS) faced challenges in accurately estimating the cost, schedule, and resources for its numerous IT development and modernization projects. Using Excel spreadsheets led to persistent overruns, and the agency needed a more productive parametric modeling solution to meet oversight requirements without adding personnel.

The vendor, Galorath Incorporated, implemented its SEER for Software and SEER for IT applications. Galorath consultants analyzed the IRS's processes and historical data, trained a core team, and helped develop a new estimation process. As a result, the IRS's use of the software expanded from an initial 12 projects to over 70, providing management with a portfolio view for the first time and enabling better-informed decision-making.