Case Study: a telecommunications company detects generator hour tampering and prevents fuel losses with Galooli

Telecommunications Company - Customer Case Study

The telecommunications company in sub-Saharan Africa faced a significant challenge due to a lack of oversight at its remote cell tower sites. With various internal and third-party teams having full access to perform maintenance and refueling, the company lacked visibility into daily activities and was vulnerable to human error and deliberate data tampering, making it nearly impossible to detect fuel theft or other discrepancies. The vendor, Galooli, deployed its software platform to monitor and analyze site performance data.

Galooli's solution provided integrated monitoring that tracked and compiled key metrics, including generator runtime. By analyzing this data, the platform identified a critical anomaly: 2500 hours of generator runtime had been doctored, representing a theft of nearly 7500 liters of fuel. Galooli was able to trace the tampering to the specific third-party refueler responsible. This allowed the customer to receive accurate reimbursement and reorganize its refueling operations to prevent millions in future losses, putting a stop to the deceptive pattern.