Case Study: a major telecom operating company achieves 40% fuel savings and 45% fewer site visits with Galooli NOC and remote monitoring

Major Telecom Operating Company - Customer Case Study

A major telecom operating company in West Africa faced significant challenges maintaining its widespread network of remote sites. The company relied on a manual ticketing system that generated numerous false alerts, making it nearly impossible to organize and prioritize real issues. This inefficient process demanded constant manpower and costly onsite visits for troubleshooting. The vendor, Galooli, was engaged to implement its automated NOC solution to address these problems.

Galooli’s solution automated the ticketing process, filtering out false flags and providing a centralized dashboard to prioritize alerts by severity. This remote monitoring, powered by Galooli Live, provided overarching visibility of the client's energy assets and sites. The results were substantial: the client reduced site visits by 45% and achieved year-over-year fuel savings of nearly 40% through optimized generator use. Furthermore, Galooli’s remote-control capabilities enhanced technician safety and security while preventing extended outages.