Case Study: Żabka boosts employee engagement and business growth with Gallup

Żabka boosts employee engagement from 22% to 73% with Gallup

Żabka, a major convenience retailer in Poland, sought to transform its culture and drive business growth by improving its low employee engagement, which was initially measured at only 22%. To address this challenge, the company partnered with Gallup and utilized its Q12 employee engagement survey to establish a baseline and identify areas for improvement.

Gallup's solution involved a strategic focus on developing Żabka's managers, who were identified as critical to boosting team engagement. This included detailed analysis of survey results, creating a team of engagement ambassadors, and providing managers with training and tools to integrate engagement into their daily work. As a result, Żabka dramatically increased its employee engagement to 73%, propelling it into the top quartile of Gallup's global database, and was recognized as a Gallup Exceptional Workplace Award winner in 2023.

Żabka