Case Study: Children's Health drives employee engagement and better patient outcomes with Gallup

Children's Health boosts engagement and patient experience with Gallup

Children's Health, a major pediatric health system, partnered with Gallup to address inconsistent employee engagement levels across its teams. The challenge was to foster a more unified and highly engaged culture, particularly difficult in a shift-based healthcare environment where managers had limited one-on-one time with employees. Gallup's engagement analysis and its Q12 survey were used to identify these specific areas for improvement.

Gallup implemented a flexible strategy that integrated engagement into daily workflows, avoiding additional burdens for managers. Solutions included incorporating engagement topics into regular rounding and meetings, providing digital resources, and creating an accountability index to measure progress. As a result, Gallup helped Children's Health achieve a significant rise in overall engagement, which correlated with improved patient experience scores and performance outcomes. This success earned them the Gallup Exceptional Workplace Award in 2022.

Children's Health