Case Study: Kempinski Hotels achieves a culture of genuine employee care with Gallup

A Culture of Consistent, Genuine Care at Kempinski Hotels

Kempinski Hotels, a global luxury hotel group, sought to enhance its employee experience to become the employer of choice in the luxury hospitality sector and consistently deliver exceptional guest service. To achieve this, the company partnered with Gallup to bolster its existing employee engagement program and give its employees a stronger, clearer voice.

Gallup worked with Kempinski to implement a straightforward strategy focused on welcoming employee feedback, acting on it, and embedding a culture of genuine care. This approach, which included continuing engagement surveys even during the COVID-19 pandemic, resulted in a highly stable and committed global workforce. The measurable impact of this collaboration includes Kempinski being named to the Forbes World's Best Employers list, ranking first in its industry, and winning the Gallup Exceptional Workplace Award.

Kempinski Hotels

Melissa Salibi

Chief Human Resources Officer