Case Study: Thread Bucket Studio improves team communication and customer service with Gallabox

Why Thread Bucket Studio chose Gallabox over Wati for seamless team communication

Thread Bucket Studio, a manufacturer and retailer of ethnic wear, faced challenges with transparency and accountability in their customer communications as their team grew. Their previous WhatsApp Business solution, Wati, provided insufficient oversight, allowing messages to be deleted and hindering team collaboration. This led them to seek a new vendor and they chose Gallabox for its WhatsApp Business API solutions.

By implementing Gallabox's shared team inbox, broadcast messaging, and AI-powered chatbots, the company transformed its operations. The solution delivered significant results, including a 50% increase in employee productivity, a 30% growth in their customer base, and a 20% reduction in marketing spend, enabling Thread Bucket Studio to scale effectively and improve service efficiency.

Thread Bucket Studio

Rahul Rawal

Sales and Marketing Manager