Case Study: Wandering Lama increases new customer conversions with Gallabox

Wandering Lama increases new customer conversions by 15% with Gallabox

wandering lama, a travel company offering holiday homes and experiences across multiple properties in India, faced a challenge managing separate WhatsApp communications for each of its resorts. Their previous tools had limitations, including device login ceilings and poor support, which caused leads to be lost between different property campaigns and numbers. They chose Gallabox for its omnichannel platform to consolidate these conversations.

Using Gallabox's shared team inbox, chatbots, flows, and Click-to-WhatsApp ads, wandering lama was able to unify its communications from all properties into a single system. The solution delivered significant results: a 25% estimated impact on business growth, a 20% increase in employee productivity, and a 15% increase in their first-time customer conversion rate.

Wandering Lama