Case Study: Sattvic Stores cuts manual agent effort by 50% with Gallabox

Sattvic Stores reduces manual agent effort by 50% with Gallabox

Sattvic Stores, an online marketplace for organic health products, faced challenges with a high rate of return-to-origin (RTO) orders and inefficient manual processes for customer support and marketing. Their traditional methods led to slow responses, missed follow-ups, and high marketing costs, hindering their growth. To address this, they turned to Gallabox for an automated solution.

Gallabox implemented a WhatsApp chatbot and broadcast features to automate lead capture and customer support. This solution provided product counseling to reduce wrong orders, managed upselling through a shared inbox, and enabled targeted marketing to niche segments. The results were significant: a 10% reduction in RTO, a 30% decrease in marketing costs, and a 50% reduction in manual agent effort. Gallabox helped Sattvic Stores acquire over 2000 new customers while saving thousands of minutes in human intervention.

Sattvic Stores