Case Study: Sattvic Stores reduces RTO and manual support with Gallabox

Sattvic Stores Reduced RTO by 10% within a month of using Gallabox’s WhatsApp Broadcast Feature

sattvic stores, an online retail marketplace for organic health products, faced significant business challenges including a high 25% return-to-origin (RTO) rate, costly manual marketing efforts, and inefficient traditional customer support. To overcome these issues, they turned to the vendor Gallabox for a solution involving WhatsApp automation.

Gallabox implemented a comprehensive WhatsApp solution, including a support chatbot to counsel customers and reduce RTO, a shared inbox, and a broadcast feature for targeted marketing. This strategy enabled sattvic stores to successfully reduce their RTO by 10% within 30 days, cut marketing budgets by 30%, and save 10,000 minutes of human agent effort. The Gallabox platform was instrumental in automating operations and driving significant ROI for the customer.

Sattvic Stores

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Sattvic Stores