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Case Study: Salam Home Healthcare boosts CSAT by 40% with Gallabox
A Gallabox Case Study
Salam Home Healthcare boosts CSAT by 40% with Gallabox
Salam Home Healthcare, a licensed home healthcare provider based in Jeddah, Saudi Arabia, faced challenges in managing around-the-clock patient inquiries on WhatsApp. Their team worked fixed shifts, leading to slow responses, inconsistent pricing communication, and high-value leads going cold. They chose Gallabox for its omnichannel platform to address these issues.
Gallabox implemented an AI-powered chatbot to run frontline conversations in Arabic and English 24/7, qualifying leads and collecting information. This was supported by a shared team inbox and broadcast features. The solution led to a 40% increase in customer satisfaction, a 35% increase in employee productivity, and a 25% overall impact on business growth for Salam Home Healthcare.
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