Case Study: Rieker Shoes achieves 75% customer base growth with Gallabox

Rieker Shoes grows customer base 75% with Gallabox

Rieker Shoes, a retailer bringing a German footwear brand to Saudi Arabia, faced significant challenges with its customer communication. Their previous reliance on manual processes and unofficial third-party tools for bulk WhatsApp messaging resulted in a banned number and an inability to answer customer queries after hours. They turned to Gallabox to find an official and automated WhatsApp solution that was both affordable and easy to use.

By implementing Gallabox's official WhatsApp Business API platform, Rieker Shoes utilized features like Broadcast, Chatbots, and Flows to automate marketing, support, and data collection. This solution eliminated the risk of banned numbers and provided 24/7 customer service. The results were substantial, including a 75% growth in its customer base, a 75% increase in customer satisfaction, and a reported 90% overall impact on business growth, which included a 25% increase in lead generation and gross profits.

Rieker Shoes