Case Study: Qatar Insurance Company achieves 102% lead growth with Gallabox

Qatar Insurance Company grows lead generation 102% with Gallabox

Qatar Insurance Company (QIC), a leading insurer in the Middle East, faced operational challenges due to its legacy systems. These issues included slow response times, chaotic communication over personal WhatsApp, and a lack of CRM integration, which together caused a high volume of customer enquiries to go unmanaged and unconverted. To address this, QIC sought a solution from Gallabox.

By implementing Gallabox's omnichannel platform, QIC centralized communications into a team inbox, integrated WhatsApp with its Zoho CRM, and deployed AI-powered automations for lead qualification and 24/7 support. This solution delivered significant results for the insurer, including a 102% growth in lead generation, a 31% increase in team productivity, and a 2x improvement in customer satisfaction (CSAT) ratings.

Qatar Insurance Company