Case Study: Protect4Less achieves 50% higher customer satisfaction with Gallabox

Protect4Less improves customer satisfaction 50% with Gallabox

Protect4Less, a Dubai-based subscription service for protecting electronic devices, faced a challenge with its reactive, hours-bound customer support. Customers contacting them outside of office hours for urgent claims and queries were going unanswered, leading to frustration, low customer satisfaction, and subscription cancellations. The company turned to Gallabox to implement an always-on support solution.

Gallabox provided a solution using its WhatsApp Chatbot for immediate first response and WhatsApp Flows to automatically gather structured information from customers. This was combined with a Shared Team Inbox for full team visibility. The implementation resulted in a 50% improvement in customer satisfaction and a significant boost in team productivity, allowing Protect4Less to scale its support across 32 countries without a proportional increase in headcount.

Protect4Less