Case Study: PropLeaf Realty Tech increases customer connect ratio by 25% with Gallabox

PropLeaf Realty Tech increases customer connect ratio by 25% with Gallabox

PropLeaf Realty Tech, a top real estate brokerage, faced significant challenges in managing customer communications on WhatsApp. Their team struggled with slow responses, missed follow-ups, and an inability to track conversations, especially when agents were out of the office. This led to a poor customer experience and lost leads. Seeking to resolve this, they turned to Gallabox for a WhatsApp Business API solution to automate responses and reduce wait times.

By implementing Gallabox, PropLeaf utilized a shared team inbox and WhatsApp chatbots to capture and qualify leads around the clock. The solution enabled instant automated responses, timely reminders for property visits, and efficient tracking of all customer queries. As a result, Gallabox helped PropLeaf increase its customer connect ratio by 25% and now handles over 1,000 automated chats per month, ensuring no lead is missed.

PropLeaf Realty Tech