Case Study: NURA Ai Health Screening improves customer satisfaction by 60% with Gallabox

NURA Ai Health Screening improves customer satisfaction 60% with Gallabox

NURA Ai Health Screening, a healthcare diagnostics company specializing in AI-driven health checkups, faced challenges with managing its WhatsApp-based patient communication. The company had no visibility into team performance, could not send bulk messages effectively, and dealt with hidden costs from a previous provider. This led to inefficient manual tracking using Excel sheets, which hampered lead nurturing and customer satisfaction.

To address this, NURA implemented Gallabox, utilizing its WhatsApp Broadcast, Chatbot, and Shared Team Inbox features. The solution automated workflows and provided a transparent, healthcare-specific platform. As a result, Gallabox helped NURA achieve a 60% improvement in customer satisfaction, an 80% growth in first-time conversions, and a 90% increase in employee productivity by eliminating manual tasks.

NURA Ai Health Screening