Case Study: Numberwale Improves Customer Service by 80% with Gallabox

Numberwale improves customer service by 80% with Gallabox

Numberwale, a large telecom number provider, faced challenges in managing high volumes of customer inquiries across individual WhatsApp numbers. This led to untracked conversations, missed chats, and delayed responses. They sought a unified WhatsApp API solution and chose Gallabox to centralize their customer communications.

Gallabox provided a solution featuring Contact Tags for labeling contacts and an Assign feature to route chats to the correct sales or support teams. The implementation of WhatsApp Broadcast and Analytics helped optimize marketing campaigns. As a result, Numberwale improved customer service by 80%, increased sales by 25%, and saved significant time for their teams by streamlining their communication processes.

Numberwale