Case Study: MrMed Achieves 30% Lead Generation Growth with Gallabox

MrMed increases lead generation 30% with Gallabox

MrMed, an Indian online pharmacy, was struggling with a critical gap in its customer communication as its previous platform, Freshchat, lacked WhatsApp support. This limitation was affecting its ability to connect with patients in a timely manner. The company sought a more effective solution and found it with the vendor Gallabox.

Gallabox provided MrMed with a cost-effective suite of tools including a WhatsApp chatbot, automated flows, and a shared team inbox. This solution automated lead capture and customer communication, which led to a 30% increase in lead generation and customer base. Additional results included a 10% improvement in first-time conversion rates and a 15% increase in employee productivity.

MrMed