Case Study: Medon Pharmacy boosts customer satisfaction with Gallabox

Medon Pharmacy centralizes 60+ branches and boosts CSAT by 70% with Gallabox

Medon Pharmacy, a rapidly growing chain with over 60 branches, faced the challenge of managing customer communications across its many locations. Customers had difficulty finding the nearest branch and receiving consistent information on promotions and discounts, while feedback collection was inconsistent. To overcome this, Medon Pharmacy chose to implement Gallabox's omnichannel platform.

Using Gallabox, Medon centralized its communications into a shared team inbox on WhatsApp. The solution automated the routing of customer inquiries to the nearest branch and included features for automated broadcasts and post-visit feedback requests. This implementation by Gallabox led to significant results, including a 70% increase in customer satisfaction, a 45% faster response time, and a 60% improvement in customers successfully finding their nearest branch.

Medon Pharmacy