Case Study: Mall of Qatar boosts visitor acquisition by 46.9% with Gallabox

Mall of Qatar increases visitor acquisition 46.9% with Gallabox

Mall of Qatar, the largest shopping and entertainment destination in Qatar, faced a significant challenge with fragmented and inconsistent visitor communication across its website, call center, and physical information desks. This led to inaccurate answers about operating hours, loyalty programs, and events, creating friction and damaging trust. To centralize and automate these conversations, Mall of Qatar chose to implement an AI Virtual Assistant solution from Gallabox.

Gallabox's solution used WhatsApp chatbots to create a single AI assistant that provides instant, consistent answers to common queries and intelligently handles complex processes like form submissions. The results were substantial, including a 97.7% query resolution rate and a 46.9% increase in new visitor acquisition, demonstrating how Gallabox transformed communication into a scalable growth channel.

Mall of Qatar