Case Study: LivingStone Stays achieves more direct bookings with Gallabox

LivingStone Stays turns one number into more bookings with Gallabox and cuts manual effort by 2x

LivingStone Stays, a holiday planning platform, faced challenges due to a lack of centralized communication. Their team used multiple phone numbers, causing confusion for customers and partners, and manually drafting messages was inefficient. They needed a multi-agent platform to oversee all customer, property owner, and partner conversations, which their existing IVR system could not provide. They turned to Gallabox for a solution.

Gallabox implemented its WhatsApp Business API solutions, including a shared team inbox and a rule-based chatbot, on a single number. This provided a centralized dashboard for all communications and integrated with the company's Zoho CRM. The solution created 100% communication clarity with one number and reduced manual agent effort by twofold via templates, leading to an increase in direct bookings for LivingStone Stays.

LivingStone Stays