Case Study: Jawaharlal Nehru Port Authority achieves 95% operational improvement with Gallabox

Jawaharlal Nehru Port Authority improves operations 95% with Gallabox

Jawaharlal Nehru Port Authority (JNPA), one of India's largest container ports, faced significant challenges in communicating with citizens near its new Vadhvan Port area. Their process relied on slow, document-based communication through government offices, which was unreliable and offered no way for citizens to respond with questions. To establish a direct, two-way channel, JNPA turned to Gallabox and its omnichannel platform for WhatsApp.

Gallabox implemented an instant broadcast messaging system and an automated WhatsApp chatbot to handle citizen queries. This solution provided JNPA with a scalable way to send project updates and enabled direct communication with the public. The implementation by Gallabox had a massive measurable impact, resulting in an estimated 95% improvement on operations and a customer satisfaction rating of 9/10 by replacing the slow, document-based process.

Jawaharlal Nehru Port Authority