Case Study: ITEES Eye Hospital achieves 500% patient footfall growth with Gallabox

ITEES Eye Hospital grows patient footfall 500% with Gallabox

ITEES Eye Hospital faced significant challenges with its manual patient care management processes. Their communication platforms were not integrated with their Odoo CRM, forcing staff to perform time-consuming manual data transfers. This led to information overload, repetitive tasks, and inefficient customer support, which drained employee productivity and negatively impacted patient satisfaction. Seeking a solution, the hospital turned to Gallabox for its WhatsApp automation capabilities.

By implementing Gallabox, ITEES integrated its Odoo CRM with automated AI chatbots on WhatsApp. This solution automated key functions like sending appointment reminders, booking confirmations, and collecting post-visit feedback. The results were substantial: Gallabox helped the hospital increase employee productivity by 70%, grow patient footfall by 500%, and improve return visits by 54%, all while freeing up staff to focus on higher-value tasks.

ITEES Eye Hospital