Case Study: LivingStone Stays streamlines multi-agent communication and boosts direct bookings with Gallabox

How LivingStone Stays streamlined their sales, marketing, and support using Gallabox

LivingStone Stays, a platform for discovering and booking experiential holidays, faced significant operational challenges due to a lack of centralized communication. Their agents used multiple phone numbers, drafted messages manually, and had no shared inbox, creating confusion and inefficiency for customers, partners, and internal teams. This disjointed system prevented managers from overseeing conversations and made lead qualification difficult through their existing IVR.

To address this, Gallabox implemented its WhatsApp Business API solutions, including a multi-agent shared inbox. This provided a single number for all communications and integrated a rule-based chatbot for lead qualification. By connecting Gallabox to their Zoho CRM and creating multiple WhatsApp message templates, manual efforts were drastically reduced. The solution delivered by Gallabox resulted in increased direct bookings, complete transparency for managers, and a twofold savings in agent effort, streamlining the company's entire communication workflow.

LivingStone Stays

Chirag B

Founder