Case Study: ITEES Eye Hospital improves patient engagement and reviews with Gallabox

How ITEES Eye Hospital built a thriving and satisfied customer base with personalised patient care through WhatsApp Automation with Gallabox

ITEES Eye Hospital was struggling with inefficient and manual customer support processes. Their communication platforms were not integrated with their Odoo CRM, requiring staff to manually transfer data, which was a major time drain that negatively impacted both productivity and patient satisfaction. This challenge motivated them to seek a new solution, leading them to the vendor, Gallabox, and its WhatsApp automation service.

Gallabox implemented a solution that integrated seamlessly with the hospital's Odoo CRM, automating key processes like sending appointment reminders and collecting post-visit reviews. This automation freed up the administrative staff to focus on higher-impact tasks. The results for ITEES were impressive, including a drastically improved Google rating, a higher frequency of repeat customer visits, and an increase in new customer footfall, all achieved through the platform provided by Gallabox.

ITEES Eye Hospital

Mohammed Udaif

ITEES Eye Hospital