Case Study: InterCityXpress Doubles Business Growth with Gallabox

How InterCityXpress doubled their business on WhatsApp with Gallabox

InterCityXpress, a logistics company in Saudi Arabia, faced a critical challenge in managing customer support and gathering feedback. Their reliance on individual phone calls for every query made it difficult to map issues to specific locations and was stifling their growth. They turned to the vendor Gallabox to find a solution using their WhatsApp-based tools.

Gallabox implemented automated WhatsApp chatbots for confirmations and feedback collection, along with broadcast capabilities for real-time delivery updates. This solution led to transformative results for InterCityXpress, including a 90% increase in gross profits, an 80% reduction in marketing spend, a 90% growth in their customer base, and a 70% surge in employee productivity.

InterCityXpress

Arun Prashanth

IT Operations Manager