Case Study: Hugg Beverages boosts conversions and support efficiency with Gallabox

How Hugg boosted efficiency, enhanced customer support, and multiplied conversion rates with Gallabox

Hugg Beverages, a D2C beverage company, was struggling to convert leads from ads and retain customers due to an inflexible WhatsApp automation tool. This led to low conversion rates, inefficient customer support, and a manual, spreadsheet-heavy process. They partnered with Gallabox for a WhatsApp business automation solution to address these challenges.

Gallabox provided Hugg with a flexible platform that integrated seamlessly with their existing tech stack, including Google Sheets and Razorpay. By implementing automated workflows and intelligent chatbots, Gallabox enabled Hugg to handle nearly 800 queries daily with a small team. This solution dramatically improved their first-time customer conversion rate to over 30% and increased quiz-to-sample purchases by 20%, significantly boosting efficiency and customer satisfaction.

Hugg Beverages

Harsh Doshi

Founder & CEO