Case Study: Qatar Insurance Company achieves 2X higher CSAT and 102% more leads with Gallabox

How Gallabox Helped Qatar Insurance Company Generate 2X More Leads on WhatsApp

Qatar Insurance Company, a pioneer in the Middle East's insurance landscape, faced operational challenges as it scaled. Their legacy systems led to slow response times, chaotic communication via personal WhatsApp, and a high volume of unmanaged customer enquiries that failed to convert. To address this, they turned to the vendor Gallabox for a solution leveraging the WhatsApp Business Platform.

Gallabox implemented a centralized team inbox, automated lead qualification, and integrated WhatsApp with QIC's Zoho CRM. This solution provided 24/7 AI-powered support and streamlined workflows. The results for Qatar Insurance Company were significant, including a 31% increase in team productivity, a 102% growth in lead generation, and a 2x improvement in customer satisfaction (CSAT) ratings, demonstrating Gallabox's impactful transformation of their customer communication.

Qatar Insurance Company

Hazim Nazir

Quality and Audit Officer