Case Study: GoIreland boosts customer satisfaction by 54% with Gallabox

GoIreland increases customer satisfaction 54% with Gallabox

GoIreland, an education consultancy specializing in study abroad programs in Ireland, faced challenges with lead engagement and team collaboration. They were losing high-intent leads from events and had a high form abandonment rate on their website. Their support team also lacked a unified number, which caused repetitive conversations and a drop in efficiency. They turned to the vendor Gallabox for a solution using its omnichannel platform.

Gallabox implemented its Shared Team Inbox and a WhatsApp Widget for the website to replace the form-fill system. This allowed for instant communication and provided a unified dashboard for the team. Using Gallabox's broadcast feature, they successfully re-engaged dormant leads. The results included a 54% increase in customer satisfaction, a 39% increase in lead conversions, and a 32% improvement in response rates.

GoIreland