Case Study: Burhan Alwataniya Travel boosts lead generation by 20% with Gallabox

Burhan Alwataniya Travel grows lead generation by 20% with Gallabox

Burhan Alwataniya Travel and Tourism, a travel agency in Kuwait, faced challenges with scattered customer communication. Their lead generation and customer service relied heavily on personal WhatsApp numbers and phone calls, which made it impossible to monitor conversations, track leads, and ensure timely responses. This lack of a centralized system caused leads to be missed and resulted in repetitive manual work for their staff.

By implementing Gallabox's shared team inbox and Click-to-WhatsApp ads, the agency centralized all customer conversations. This solution provided full visibility into the sales pipeline and directly connected ad traffic to WhatsApp. Using Gallabox resulted in a 20% growth in lead generation, a 20% increase in customer satisfaction, and significant business growth, including a 20% rise in first-time customer conversions and a 10% increase in gross profits.

Burhan Alwataniya Travel and Tourism