Case Study: Bridge Retreats turns WhatsApp broadcasts into booked stays with Gallabox

Bridge Retreats turns broadcasts into bookings with Gallabox

Bridge Retreats, a curator of luxury escape properties in the UAE, faced a significant challenge with its primary communication channel, WhatsApp. Their marketing team had no direct access or visibility into their WhatsApp broadcast campaigns and lead interactions, relying instead on a separate handling team for manual and often inaccurate reports. This lack of reliable data made it impossible to connect marketing efforts to bookings and optimize campaigns for their distinct properties.

By implementing Gallabox, the marketing team gained direct control over the WhatsApp channel. The solution included using Gallabox's Broadcast feature for targeted campaigns, Chatbots to qualify guest enquiries, and Click-to-WhatsApp Ads to capture intent from Meta campaigns. This provided reliable data and automation, resulting in a more efficient process. Bridge Retreats rated Gallabox 9/10 and reported a 10/10 likelihood to recommend it, as the team now spends less time on routine questions and more on qualified conversations that lead to bookings.

Bridge Retreats