Case Study: BlueMagic Group International improves CSAT by 70% with Gallabox AI chatbots

BlueMagic Group improves CSAT by 70% with Gallabox

BlueMagic Group International, a hair transplant clinic based in Istanbul, faced the challenge of capturing leads from its global website visitors. Many prospective patients would leave the site without initiating contact, as the only options were forms or email. The clinic also needed a sustainable way to handle a high volume of repetitive inbound enquiries on WhatsApp without overburdening its consultants. They turned to Gallabox for a solution using its WhatsApp chatbots and automation features.

Gallabox implemented AI-powered WhatsApp chatbots on the clinic's website, allowing visitors to start immediate conversations. The chatbots qualified leads by answering frequent questions about procedures, pricing, and suitability, ensuring consultants only entered informed, high-value conversations. This solution from Gallabox led to a 70% improvement in customer satisfaction (CSAT), a 40% increase in lead generation, and a 30% increase in employee productivity by automating responses and capturing intent that was previously lost.

BlueMagic Group International